Your property manager will supervise the completion of all maintenance using qualified maintenance staff or vendors that are part of a select list that Plummer Johnson has developed. That list is of vendors and contractors who are licensed and insured to provide service you will need. Maintenance requests are generated through inspections, telephone requests, additional work as a result of previous or current jobs, or a preventive maintenance plan. Maintenance work is reviewed and authorized by the property manager, and assigned to the appropriate vendor. The manager then monitors the invoices for completion, quality, and costs. We will establish a spending limit, and any non-emergency work costing more than that limit will be reviewed with you before any work is started.

Plummer Johnson has a 24-hour emergency maintenance system. A maintenance person is on call to take care of emergencies. If a potential property damaging, or life threatening emergency were to occur such as: water pipe break, fire, heating failure, roof leak, flood or other disaster, Plummer Johnson will assign a vendor or will respond within an hour to repair or secure the complex. We will review all incidents to determine whether an insurance claim is necessary. .

For more information…please contact:
Lisa Chitwood at 618-632-1202 or by e-mail at lchitwood@plummerjohnson.com